Extreme lack of customer service

<p>My husband signed a 2 year contract a month ago for an LTE router, we installed the router as per the instructions in the box. We have not been able to use the INTERNET ONCE, I have phoned 4 times to complain, and every time, I get told the same story, wait 2 to 72 hours and someone will call to make an appointment to come around to my house to help sort it out. NOBODY HAS PHONED ME BACK ONCE!!!! I am extremely frustrated at that I'm paying for a service I have not been able to use once. I want someone to come to my house and fix the problem. </p>