Extreme incompetency - typical Parastatal

<p>In the first week of November 2016, Telkom informed me that my Prepaid Landline would be replaced with a wireless phone, retaining my original telephone number. They did not, however, tell me how to recharge my phone. On 14 November 2016, i purchased two prepaid vouchers and attempted to load them. they would not load and i then phoned Telkom, eventually after some time, I spoke to Mandla and was told that i had bought the wrong vouchers. i was told that he would send an email to the correct department and have the vouchers changed to Waya Waya. </p> <p>This was not done and on the 17th of November, i phoned again and was messed around as follows: I was put through to Patrick at Mobile sales, who put me through to Samedi at Landline billing, who put me back through to Malandi at Mobile sales, who put me through to Hamida at Residential sales. Each time, I recited my whole story and the total time of the call was 46 minutes.</p> <p>On 23 November, whilst on holiday, I was phoned by Dalene from Telkom, who gave me a reference number and told me that she had instructed Donald Kwala to convert and load the vouchers.</p> <p>When i got home from Holiday on the 6th of December, I realised that this had not been carried out.</p> <p>Today, 7 December at 10:03, I phoned Telkom again and was put through to Sheldon at Billing. i explained my story yet again and asked to talk to a manager. he told me he would put me through to his manager and I was put on hold. i listened to the most irritating recording till 10:25 when the phone was answered, not by his manager, but to Shavasti at the technical department (10:35). After reciting my tale again, she put me through to Madiale, at the billing department in Durban. i recited my tale again and at 10:40 Madiale put me back through to Mobile Billing who answered at 10:46 by Nhandla. After telling her my tale, she put me through, at 10:55 to Thabang at Prepaid. After my tale, Thabang put me through to Dandre at billing again (11:05), who after my tale, put me through to Thabo at Residential sales. After my tale, Thabo put me through to Mobile data (Lindiwe) who eventually answered at 11:20. After telling my tale, she wanted to transfer me to another department, but I insisted on talking to a manager. She put me on hold till 11:38 and told me that her manager, Lungi Cele, was on the phone and would phone me back immediately. It is now 12:38 AND I HAVE STILL NOT RECEIVED THAT CALL. All through my discussions, and if you listen to the recordings, it will be highlighted that i asked to speak to management and was not allowed to. I am now sick of speaking to clueless call centre operatives and, although I realise that Telkom feels absolutely nothing for its clients, I demand good service for the years of loyal support i have given. give me what I paid for.</p> <p>After my Hellopeter complaint on the 7th of December 2016, I received a call from Celiwe, the Operations specialist for Social Media at Telkom on the 23rd of December 2016, who asked me for all the detail regarding my complaint. I immediately answered her mail and gave her the two voucher numbers and all the detail. She promised me that she would ensure that the vouchers were converted and the credit of R400.00 be returned.</p> <p>I sent Celiwe an email on the 6th and again on the 16th of January 2017 asking for feedback. Neither of these mails has been answered. I sent another mail this morning (10 February 2017) which is still awaiting reply.</p> <p>Is there anyone at Telkom with even the slightest bit of competency that can help??? This case is now 3 months old.</p>