Extreme frustration

<p>Extreme extreme extreme frustration!!!! And yet there is NO solution to my problem??!! It's been 7 months now and I'm still battling to resolve my issue with Telkom! It all started with an unpaid debit order at the end of March. I realised that abt 2 weeks later, our lines (3 of them) were blocked as a result. I made a diret payment into Telkom's acc at the bank... which took days!!!!! to show in their acc? Our lines were unblocked, but a week later blocked again? The debit order went off end of Arpril? I made another payment in their acc beginning of May and since then at the end of each month up to October my bank acc was debited by Telkom..... but...... for the past 7 months we had NO, yes NO SERVICE!!!!!!! I've phoned the call centre a zillion times! (no success!!! - they even escalated the call to a supervisor, no returned call??!! I've asked the address of an accounts office so I could have a face to face visit, they asked me where I stay and gave me the number of the branch closest to home, I phoned to make an appointment..... and.... "the number you've dialed does not exist!" I visited their branch in Irene 3 times! I paid a total of R19 360 over the past 7 months (on avg my acc is R1600pm x 7 months = R11,200) and yet according to them I STILL owe them money??!! I've been paying for the past 7 months for NO NO NO service. We (me and 2 kids) had to get additional sim cards which we top up with +- R300-400 pm to at least be able to communicate - so this adds another R1200pm x 7 = R8400. And then of course the limit.... half way through EACH month Telkom would attempt to deduct ANOTHER premium (which by then of course there is not funds available in my acc to cover that premium) after which my bank returns the debit order and penalise ME with R115!!! so thats another R115 x 7 = R920. So yes..... this is my fairy tale!! I gave up!!! Phoning, shouting, swearing, begging did not help?! I've been with Telkom for some time now and was very happy with their service. I've even recommended friends and family to them (and they can confirm those names if I give it to them). But I can simply not understand what is going on here??? At this stage I will definitely not renew/upgrade any of the three numbers!!</p>