Extreamly extreamly extreamly bad service

We on Telkom contract for R270(40gig-20gig day and 20gig night). On the 8th purchased data for streaming in addition to the contract 50gig for Utube and Showmax, on the 9th we were streaming and our data stoped.

We called after checking on the Telkom portal that our data was finished and they explained to us that we used our Day to day Data. Why would we buy R231 50gig streaming each and every month and want to use our Day today data? We were told that we need to subscribe to Showmax but as a DStv Premium subscriber, Showmax is offered to me for free. We do this each and every month and now on the 9th August 2018, we had the shock of our lives. And before we took the decision to purchase the R231 50gig we had numerous telephone calls to check if the information provided helps both from Telkom and Showmax.

We use day Data for School as we study through correspondence, as I speak I had and missed an exam which will cost me money to re-register next year because of Telkom incompetence. I have no problem with technical issues but matters should be resolved and Telkom clearly does not have the interest of their clients at heart.

We reported this on the 9th August 2018( case number ********** 1) and the sim card and router in question is ********** . and made a follow up on the 11/08/2018 was told they are busy with the query, called on the 19th and we were told the same story and called again on the 21st August 2018 same story and called on the 23rd we told that it was escalated to the billing section for further investigations. We don't understand what is investigated as we speak we are using Showmax with 50gig Lit video where is the subscription? And call Centre agent will make feel stupid while they themselves they don't understand Telkom products.

I have promised the University that Telkom will send a letter stating that it was not my fault for the data to was used up and hoping that I the University give me an opportunity to rewrite the exam. I have a busy schedule at work, I can only access my personal emails and schoolwork at home.

Please contact me **********