Extreamly bad Customer Service

This is on behalf of my father who is on pension and tried to get a mobile contract with Telkom since the start of February. After making him jump through hoops for 2 weeks, him providing letters and assurances from his investment company, we were told yesterday, after the hostess took us to sit by Atish because he was free but told by him when I started to speak that he was helping another consultants more valued client, that the application was declined, for reasons unknown and that 'it will waste our time to go to the Telkom franchise store', in the same mall because Telkom rejected him, a perfect customer of OVER 25 YEARS! After asking for our 'declined' application back, we were informed that it had be 'filed away' even though we saw it last Tuesday. Well, we did go to the Telkom franchise, we were approved in seconds and we walked away with the phone in half an hour. Turns out that Telkom Direct store did absolutely nothing with the completed contract before 'filing it away'. Now, I want the hard copy of my father's contract back. If you lie to customer's faces, you should not be in possession of such sensitive information as clients ID number and banking details.