EXTREAMLY BAD CLIENT SERVICE!!!!

I took out 2 contracts of R329 in Nov 2014, first premium taken on 31/12/14 but I prepared for 01/01/2015 and premium came back. I phoned the customer care on 05/01/15 to make payment and the consultant gave me an incorrect refference no to be used on my payment and payment did not reflect and contracts got cut off.After sending the proof of payment to 2 different consultant the contracts again got suspended and had to call the contact centre again to *** 26/01/15 the consultant confirmed that R687.10 ONLY will be deducted from my bank account and R1550 was deducted. This is unexceptable as after various calls my payment query is after 30 days not yet resolved!