Extras not provided!

<p>I bought a huawei p9 lite on aspecial that was running in October. When I left the store the extra memory card that came with the special was not given to me. When I went back to the store and enquired the store manager Cynthia told me to wait for the staff member who is on leave as she would be able to issue me the additional memory card. She went on to state that the store's policy dictates that who ever was dealing with my contract would be liable to assist me. I asked her what the store does on instances where the person has left the company she said then I would not receive the device as the store does not keep documentation to support whether or not the extra device was given to me. Telkom kindly get to the bottom of this and provide me with what is outstanding on our agreement. It would seem that your manager's have an easier time dictating what the customer should or should not do in store than to provice them the assistance required. Needless to say my day has been ruined and the experience with your senior staff member left a lot to be desired.</p>