RM
Ryan M
1 reviews | Active since Aug 2021
04 Nov 2025, 16:13
EXTRAORDINARY BAD SERVICE
Dear Telkom Team,
I am writing to formally express my deep dissatisfaction and frustration with the shocking level of service I have received from Telkom.
I cancelled my Wi-Fi router service in late September 2025 (unfortunately I cannot recall the exact date), and the cancellation was confirmed under reference number ***7. Following this, I made payment arrangements with your debt collecting partner, NewDebt, and was under the clear impression that the account was closed and settled.
To my dismay, I have now been billed again this month for the same cancelled service. I immediately contacted your call center and was assisted by Sigomutsu Sigape, who appeared to have very limited knowledge of the situation and was unable to provide any meaningful assistance. After a long and frustrating back-and-forth discussion, I asked to speak to her manager.
Instead of escalating the matter as requested, she placed me on hold for an extended period, only to return and tell me that her managers were “busy” and that they would give me the same information. I insisted that I would prefer to speak to a manager directly. After more delay, she returned once again—this time with a noticeably irritated tone—and arrogantly repeated that her managers were still busy but would call me back. To date, no one has contacted me.
This level of incompetence and disregard for customer concerns is completely unacceptable. It is disgraceful that after cancelling a service and settling outstanding payments, I am still being billed, and when I attempt to resolve the issue, I am met with indifference, poor communication, and unprofessional behavior.
I demand that this matter be investigated and resolved immediately, that the erroneous billing be reversed, and that I receive a written confirmation that my account is indeed closed. I also expect an apology from Telkom for the time wasted and the poor service I have endured.
Should this not be resolved promptly, I will have no choice but to escalate the matter to ICASA and the Consumer Protection Ombudsman.
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Replies (4)RM
Ryan M's updateReviewer Update
05 Nov 2025, 08:51 Dear Telkom Management Team,
It is beyond disappointing that, despite my detailed correspondence dated 03/11/2025, Telkom has failed to provide any response or resolution regarding my ongoing billing dispute. This continued silence speaks volumes about the appalling state of your customer service and the utter lack of accountability within your organization. I previously reported that I had cancelled my Wi-Fi router service in late September 2025, under reference number ***7, and subsequently made payment arrangements with your debt collecting partner, NewDebt. This matter was supposedly closed — yet, to my disbelief, I continue to receive new bills for a service that was cancelled and settled weeks ago. I also detailed the unacceptable experience I had with your call centre, specifically with Sigomutsu Sigape, whose conduct was unprofessional, dismissive, and emblematic of the broader incompetence plaguing Telkom’s customer support. Despite my clear request for managerial escalation, I was left on hold, given vague excuses, and ultimately ignored. Now, after the silence, Telkom has still not had the courtesy to acknowledge my complaint, let alone correct its own error. This is not merely poor service — it is negligence. No reputable company should operate with such disregard for its customers, especially when it involves billing for cancelled services. At this point, I demand the following, without further delay:
It is beyond disappointing that, despite my detailed correspondence dated 03/11/2025, Telkom has failed to provide any response or resolution regarding my ongoing billing dispute. This continued silence speaks volumes about the appalling state of your customer service and the utter lack of accountability within your organization. I previously reported that I had cancelled my Wi-Fi router service in late September 2025, under reference number ***7, and subsequently made payment arrangements with your debt collecting partner, NewDebt. This matter was supposedly closed — yet, to my disbelief, I continue to receive new bills for a service that was cancelled and settled weeks ago. I also detailed the unacceptable experience I had with your call centre, specifically with Sigomutsu Sigape, whose conduct was unprofessional, dismissive, and emblematic of the broader incompetence plaguing Telkom’s customer support. Despite my clear request for managerial escalation, I was left on hold, given vague excuses, and ultimately ignored. Now, after the silence, Telkom has still not had the courtesy to acknowledge my complaint, let alone correct its own error. This is not merely poor service — it is negligence. No reputable company should operate with such disregard for its customers, especially when it involves billing for cancelled services. At this point, I demand the following, without further delay:
- Immediate written confirmation that my account under reference ***7 is fully cancelled and closed.
- Reversal of any and all erroneous charges app**** after the cancellation date.
- A formal written apology acknowledging Telkom’s mishandling of this matter and the time I have wasted due to your incompetence.
RM
Ryan M's update05 Nov 2025, 08:51
Reviewer Update
Dear Telkom Management Team,
It is beyond disappointing that, despite my detailed correspondence dated 03/11/2025, Telkom has failed to provide any response or resolution regarding my ongoing billing dispute. This continued silence speaks volumes about the appalling state of your customer service and the utter lack of accountability within your organization. I previously reported that I had cancelled my Wi-Fi router service in late September 2025, under reference number ***7, and subsequently made payment arrangements with your debt collecting partner, NewDebt. This matter was supposedly closed — yet, to my disbelief, I continue to receive new bills for a service that was cancelled and settled weeks ago. I also detailed the unacceptable experience I had with your call centre, specifically with Sigomutsu Sigape, whose conduct was unprofessional, dismissive, and emblematic of the broader incompetence plaguing Telkom’s customer support. Despite my clear request for managerial escalation, I was left on hold, given vague excuses, and ultimately ignored. Now, after the silence, Telkom has still not had the courtesy to acknowledge my complaint, let alone correct its own error. This is not merely poor service — it is negligence. No reputable company should operate with such disregard for its customers, especially when it involves billing for cancelled services. At this point, I demand the following, without further delay:
It is beyond disappointing that, despite my detailed correspondence dated 03/11/2025, Telkom has failed to provide any response or resolution regarding my ongoing billing dispute. This continued silence speaks volumes about the appalling state of your customer service and the utter lack of accountability within your organization. I previously reported that I had cancelled my Wi-Fi router service in late September 2025, under reference number ***7, and subsequently made payment arrangements with your debt collecting partner, NewDebt. This matter was supposedly closed — yet, to my disbelief, I continue to receive new bills for a service that was cancelled and settled weeks ago. I also detailed the unacceptable experience I had with your call centre, specifically with Sigomutsu Sigape, whose conduct was unprofessional, dismissive, and emblematic of the broader incompetence plaguing Telkom’s customer support. Despite my clear request for managerial escalation, I was left on hold, given vague excuses, and ultimately ignored. Now, after the silence, Telkom has still not had the courtesy to acknowledge my complaint, let alone correct its own error. This is not merely poor service — it is negligence. No reputable company should operate with such disregard for its customers, especially when it involves billing for cancelled services. At this point, I demand the following, without further delay:
- Immediate written confirmation that my account under reference ***7 is fully cancelled and closed.
- Reversal of any and all erroneous charges app**** after the cancellation date.
- A formal written apology acknowledging Telkom’s mishandling of this matter and the time I have wasted due to your incompetence.
RM
Ryan M's updateReviewer Update
06 Nov 2025, 10:04 It is beyond disappointing that, despite my detailed correspondence dated 03/11/2025, Telkom has still failed to provide any response or resolution regarding my ongoing billing dispute. This continued silence speaks volumes about the appalling state of your customer service and the utter lack of accountability within your organization. I previously reported that I had cancelled my Wi-Fi router service in late September 2025, under reference number **********7, and subsequently made payment arrangements with your debt-collecting partner, NewDebt. This matter was supposedly finalised — yet, to my disbelief, I continue to receive new bills for a service that was cancelled and settled weeks ago. Adding to this unacceptable situation, on 05/11/2025, I received yet another billing statement, this time with an increased amount. It is absolutely outrageous that every single day I am being charged for a service I am not even using, and which should no longer even exist on your system. I also detailed the unacceptable experience I had with your call centre, specifically with Sigomutsu Sigape, whose conduct was unprofessional, dismissive, and emblematic of the broader incompetence plaguing Telkom’s customer support. Despite my clear request for managerial escalation, I was left on hold, given vague excuses, and ultimately ignored. Now, after all this, Telkom has still not had the courtesy to acknowledge my complaint, let alone correct its own error. This is not merely poor service — it is negligence. No reputable company should operate with such disregard for its customers, especially when it involves billing for cancelled services. At this point, I demand the following, without further delay:
- Immediate written confirmation that my account under reference **********7 is fully cancelled and closed.
- Reversal of all erroneous charges app**** after the cancellation date.
- A formal written apology acknowledging Telkom’s mishandling of this matter and the time I have wasted due to your incompetence.
RM
Ryan M's update06 Nov 2025, 10:04
Reviewer Update
It is beyond disappointing that, despite my detailed correspondence dated 03/11/2025, Telkom has still failed to provide any response or resolution regarding my ongoing billing dispute. This continued silence speaks volumes about the appalling state of your customer service and the utter lack of accountability within your organization. I previously reported that I had cancelled my Wi-Fi router service in late September 2025, under reference number **********7, and subsequently made payment arrangements with your debt-collecting partner, NewDebt. This matter was supposedly finalised — yet, to my disbelief, I continue to receive new bills for a service that was cancelled and settled weeks ago. Adding to this unacceptable situation, on 05/11/2025, I received yet another billing statement, this time with an increased amount. It is absolutely outrageous that every single day I am being charged for a service I am not even using, and which should no longer even exist on your system. I also detailed the unacceptable experience I had with your call centre, specifically with Sigomutsu Sigape, whose conduct was unprofessional, dismissive, and emblematic of the broader incompetence plaguing Telkom’s customer support. Despite my clear request for managerial escalation, I was left on hold, given vague excuses, and ultimately ignored. Now, after all this, Telkom has still not had the courtesy to acknowledge my complaint, let alone correct its own error. This is not merely poor service — it is negligence. No reputable company should operate with such disregard for its customers, especially when it involves billing for cancelled services. At this point, I demand the following, without further delay:
- Immediate written confirmation that my account under reference **********7 is fully cancelled and closed.
- Reversal of all erroneous charges app**** after the cancellation date.
- A formal written apology acknowledging Telkom’s mishandling of this matter and the time I have wasted due to your incompetence.
RM
Ryan M's updateReviewer Update
25 Nov 2025, 15:59I just wanted to say that I am still struggling to cancel this router and they are leaving me on hold for 43 minutes, a gentleman by the name of Dorian and then drops the call
RM
Ryan M's update25 Nov 2025, 15:59
Reviewer Update
I just wanted to say that I am still struggling to cancel this router and they are leaving me on hold for 43 minutes, a gentleman by the name of Dorian and then drops the call
RM
Ryan M's updateReviewer Update
25 Nov 2025, 16:00And not a single person from Telkom has attempted to contact me, wow what do you call that
RM
Ryan M's update25 Nov 2025, 16:00
Reviewer Update
And not a single person from Telkom has attempted to contact me, wow what do you call that