1 reviews | Active since Dec 2013
Extra charges and suspension even after paying!!
I have premium products with Telkom Mobile and am paying almost R2 000 per month. I paid this month the same as last month and then my accounts got suspended. I called in and was told there was a shortfall of R68.50 - where does this extra charge come from??<br> <br> I paid it as these services are important to me and I needed it resumed promptly. After paying I called again and was told that I would have to wait up to 72 hours for the payment to reflect and proof of payments are not accepted!!<br> <br> This is completely unacceptable and it's now been a day and a half without these essential services that I require for business.<br> <br> That R68.50 is the last money you will get from me Telkom. I don't care about your contract.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169410.
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM169410.
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
