Hellopeter
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1 reviews | Active since Aug 2011

13 Jun 2018, 10:43

Extra billing for no reason

So Telkom please advise why you keep billing me an extra R200 every month, i call in and your representatives can never help, so i come to hello Peter and then something gets done, the charge will be removed as per your error and then after 2 months its start adding again.

Please can someone call me to resolve this, it cannot go on like this every second or third month. Please you need to sort you will billing out, if i dont check my statement, i will be billed this every month and that is kind of robbing me. You get your payment every month and you can check its never missed. this month i was also in R77 credit but still get a R200 rejection fee you billing me.

Please can we sort this out its becoming a real issue for me.

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Replies (4)
Telkom
Telkom's reply25 Jun 2018, 10:49
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

's update25 Jun 2018, 10:53
Reviewer Update
Hello, Thanks for responding my phone number is ***. This keeps happening every 2nd or so month then i complain and it gets removed then its fine for 2 months then charge will appear again. Please check my history the account is paid every month on the 20th or 21st latest and cannot understand the extra charges.
's update01 Jul 2018, 17:23
Reviewer Update
Pleasebadvise is going on now. You have tried to debit me again for R208 when my bill was paid on the 20th of this month Please go and check my payment history. Now you will come back charging me for a returned debit order fee, but u billing my account for now reason. Next month u will add charges to my account for your mistake. Can someone call me to resolve this and not your call center staff who know nothing. This is very annoying i have to keep worrying about an account that is paid on time every month
's update06 Aug 2018, 08:19
Reviewer Update
Hello, please advise whats going on, according to my statement you received payment on the 4 July 2018 which i rounded the payment to R0.28 more. But you still go and charge me payment rejection fee on the 01 August .. please sort these payment rejection fees out and remove .. i will not pay this and its getting anyoing .. Since i logged this and called your call center nothing has been done.