Extra Active Subscription charged leads to disconnection of WIFI.

I've noticed an odd upcoming payment of R584 on 21 Aug 24, since I only have a contract of R449pm. I've contacted Telkom via Messenger regarding this and they said that I'm being charged an extra R135 for an active subscription. I don't know where the subscription come from since my sim is only in my router all the time. I was advised to cancel the subscription with the USSD *179# and advise once I have cancelled the subscription and so I did, but with the *180# instead.

On 23 August 2024 I get the following response vis Messenger: "Hi Conrad, apologies for the late response. We are glad if you were able to cancel them and we can see they were cancelled. Thank you for contacting Telkom and enjoy the rest of your day. ^LD"

I usually leave R450 or R460 in my Standard Bank Account for Telkom to deduct every month end, but for some reason Telkom still tried to deduct R584 which obviously was insufficient. On 16 Sept I've realised this error and messaged Telkom to ask if I can instead do all my payments the end of September? The rep**** by saying: "Hello Conrad hope you are well and sorry for the delayed response. Yes you can make a payment end of September, we do pick up that you had subscriptions which were cancelled on your end. We have escalated and requested a refund for amount of R292.50. ^PL"

On Thursday 19 September 2024 my internet connection was shut down and I called their call centre regarding this since I didn't have an internet connection to message them again. The agent told me that I was handed over to Collection Agency and I must do the payment to them before my line gets restored. I told her about the arrangement I did on Messenger to make the payment end of September and she said she didn't get anything on her side since apparently, they and the team on Messenger don't work together.

On top of that, my upcoming end of September fee is R 1138, which I think is unfair towards someone to pay whose line is deactivated. I've been with Telkom for a very long time and I think now is the time to parting ways.