TM
Tshepiso M

1 reviews | Active since Sept 2015

21 Oct 2015, 12:34

******ion of money

I took out a contract for an ASUS tablet last year in November. Within two months the screen broke but I did not send in for repairs as I was informed it was not covered. A month or so back the tablet would not charge so I took it in to Wonderpark TDS for repairs. The agent confirmed it will be taken in but then there was some delays. The devise was then picked up at Centurion Telkom Offices. I then received notification that I must pay close to R500 for devise if I don't agree with it being fixed. This is for shipping and something else and if I don't make the payment the repair company will take the devise. I'm still going to have to pay the duration of contract period, devise still not charging as no repairs where done.<br> Not sure why I have to make such a huge amount to the repair company and why Telkom failed to inform me of this transaction.

0
Replies (1)
Telkom
Telkom's reply21 Oct 2015, 13:09
Official
Hello malokagp,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM159444.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media