1 reviews | Active since Aug 2016

11 Jan 2017, 02:53

******ion and blatant theft

<p>Useless and incompetant. I have a mix plan for my ADSL and cellphone. The contract expired 31/07/2016. I cancelled the cellphone portion, in writing 3/10/2016 at the Springs shop with a consultant. I then had my ADSL disconnected because the 2 are linked and I cannot upgrade or just pay for the landline. Had to pay R200 for the line and R200 more for CANCELLED cellphone to reconnect (just reconnection fee). Incidently I was disconnected because I owed R600.00 from 4 months prior; something that Telkom will never allow. I reported the matter to customer care on 12/12/2016 and a dispute was logged with a Ms. Naidoo, I email document with clear instructions to her email address. I receiced a sms stating the dispute has been now been dealt with and this cellphone contract has been cancelled. Until today, I receiced a message, I am in arrears of R556.00 on the cellphone and they will suspend all services if not paid. Is there a way to get the internet without these totally arrogant and absolutly useless company?</p>

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Replies (1)
Telkom
Telkom's reply12 Jan 2017, 09:05
Official

Hello tasha-rudd

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private message with the adsl and cellphone number for our billing team to assist further.


Regards
Noleen
Telkom Social Media Team.

Best regards,