******ION

I want to lay a complaint against Telkom who have committed a huge injustice against me and have now compromised my reputation,as they have now threatened to blacklist me for their own wrongdoing and shocking handling of service.On the 21st of May 2019, my ADSL line ceased to exist. Cables had been ****** in the area and Telkom sent out a message to residents, saying they would not be replacing cables as this was a high risk zone for ******* and they were not prepared to keep replacing the cables. As a result, residents would not be able to have telephone or internet service. They offered an alternative option to my current situation at rhe time, which was to switch to LTE and a wireless handset to resume normal internet and telephone service. However, it was too costly so I declined. I phoned Telkom multiple times and I made it clear that I wanted to cancel my ADSL , and that I only wanted to keep my telephone line(minus the internet) because they weren't able to provide me with proper internet service.I phoned Telkom and spoke to a lady who said I needed to cancel my internet online, but I was having issues trying to do it. I had been in constant communication with Telkom support on facebook as well and told them It was not allowing me to cancel my internet online and that I needed them to do it. The next time I phoned Telkom, the agent confirmed all my details, and arrangements were made for this "wireless handset" to be delivered so that I could resume telephone service. She told me this migration would be free of charge since it was not any of the residents' fault because Telkom would not replace cables, so they were giving this wireless handset free of charge to compensate for the cable theft, thus allowing us to have telephone service again. This "wireless handset" never arrived!!! Despite calling Telkom and following up, nobody delivered this handset and neither did anyone know what was happening in this call centre. They all are so disorganized and uninformed.So I eventually got fed up with their lack of service and didn't know what to do because nobody was helping me, so I just left it. Telkom has been billing me for 2 years when I have had absolutely no access to internet or a telephone! A wireless telephone that they made arramgements woth me for and promised, but was not delivered to me, and yet they have the audacity to bill me for it!!! Absolutely ridiculous! How can I pay for a service I had no access to? It got to a point where they got debt collectors involved now and threatened to blacklist me when Telkom is completely at fault, and are bullying me to pay a bill for services that was not active since 2 years! Pathetic service and inability to solve issues. What am I supooses to do now? I am absolutely not paying a R2500 bill when I have had no access to these services whatsoever. It was not fixed amd was not delivered. A dead telephone and zeeo internet!!! You asking me to pay for what? They only refunded me a few months after I complained but then I see they started billing me all over again despite telling them I had no service access.I specifically told them to cancel the adsl and made arrangements for the wireless handset which I did not receive!!!! This is Telkoms fault and they need to sort this bull**** out!!! Unfortunately I do not have reference numbers as it has been so long and their call centre is just shocking