******ed for Telkom's incompetence!

In October 2020, I had defaulted on payment on one of my contracts with Telkom. November 2020, I made payment including the amount that was in arrears. The November statement came out claiming that I owed a balance of R549.08. I paid this on 03/12/2020. I then spoke to Precious on 8 Dec who assured e that my account would be debited per normal going forward, and that it was up to date. Much to my surprise, yesterday (25/01/2020) I received an sms from Telkom claiming that I owed R1200 and that it would be debited from my account! Lo and behold, a few minutes later, my account was indeed debited. I was infuriated by this because my monthly installment on this iPhone 7 is R499 p/m. I spoke to Bonisiwe Shela this morning and she said that their billing department did not run last month's debit order, and that she could see how this is a slight inconvenience! What the hell? How does an organization like Telkom forget to run a debit order? And then make it seem like I defaulted on payment and THEN bill me for arrears? I want this resolved ASAP as this kind of ***** should NOT go on! There's always a billing issue with them. I'm honestly gatvol and have every right to reverse this. No one called from Telkom to apologize or even give me a heads up on their incompetence! I know the country is facing challenges and salaries have taken a knock, but YOU CANNOT DIP YOUR FINGERS IN PEOPLE'S ACCOUNTS AND DO AS YOU WISH. IT IS CALLED *****!