EXTEREMELY poor service, NO internet.

I have had problems with my internet since the 5th of March 2015 and it has still not been resolved. Waiting queues on the call centre line take 45mins and since my home telkom line doesn't even work I am forced to use my cellphone only to have them \escalate"the problem or tell me that no technician has been assigned to it yet. Last Friday the 17th of April I had an appointment with a technician at 14h00 who only arrived at 14h30 only to tell me that the problem lies with an underground cable they were supposed to have fixed a week ago. He then stated that it will take them 3 days (including the weekend) and he would be back on either Monday (20 April 2015) or Tuesday (21 April 2015). I still have heard no word from them. I find this to be extremely poor service and if not fixed I will cancel everything I have with Telkom soon since Telkom does not seem to want me as a loyal paying customer anymore."""