Extention of appointments to move adsl line

We moved on the 5th of December 2015 to a new house. On the 4th of December 2015 I visited the Secunda branch to ask them to move my exciting line from the old house to the new house. <br> <br> I received the first notification stating that they will come to the new house to install the line on 9 Dec '15.<br> No one pitched for the installation. I followed-up I they said they have problems with the infrastructure and will come back to me.<br> <br> I received another notification stating that the line is now booked for installation on the 14th of Jan '16. <br> No one pitched again for the installation. I followed-up again without success.<br> <br> I received another notification stating that the line is now booked for installation on the 21st of Jan '16. <br> BUT, on the 20th of Jan '16 I again received a notification stating that it is now booked for the 2nd of Feb '16. <br> <br> This is the feedback what I received from Telkom in Secunda: They are overloaded with faults (what every this may mean) and that the customer must wait until they have sorted out their faults.<br> <br> Telkom also owe me money for December '15 and Jan '16. They billed me for these 2 months, but I do not have any service.