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Avesh R

1 reviews | Active since Mar 2012

15 Jan 2018, 14:15

Extending Contract Dates Without My Permission

I've previously complained about Telkom in Feb 2016, when I took my contract out.

Now that it is due to expire; I went into the Rosebank branch to port my number to prepaid thereafter take a LTE contract instead.

To my surprise I was informed by the gentleman named Prince that insisted that my contract ends in April 2018 & that I can only come in March 15th to fill the forms to port my number.

If you do the maths from Feb 2016 a 24 month contract should expire by Feb 2018 (LOGIC)

I was then told to call customer care to rectify as the store cannot assist me.

On calling Customer Care I was told that I need to go into the branch to rectify as they cannot help me either.

I have all email correspondence during my initial contract application in Feb 2016 where I dealt with Marcia as well as the manager Heather at the Rosebank branch & had to go to the branch 4 times to find out if my device was delivered.

I also have the complaint in Feb 2016 that I logged on hellopeter where I had to wait 2 weeks for my device.

https://www.hellopeter.com/telkom/reviews/continued-poor-service-2-weeks-later- **********

I have been a Telkom customer since 2014. I expect this to be rectified immediately as I would like to port my number to prepaid by the end of February 2016.

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AR
Avesh R's update04 Apr 2018, 10:03
Reviewer Update
An update 2 months later: A note on the system was made whereby my device charge was to be discounted for Feb 2018. I have submitted a form with Diketso at Telkom Norwood on 3rd February. She said that it would take 21 days for the number to be ported from Telkom contract to Telkom Prepaid To date this has not been resolved; I have received the full bundle as per my contract for March & April 2018 thus far... I also made mention that I am awaiting for this to be resolved before I take out a telkom LTE contract with Telkom. This is starting to make me wonder if this is a bad idea due to such poor customer service even to existing customers. Can someone please contact me to resolve this matter? I'd like to move on from this tiresome ordeal which is turning out to be an admin nightmare which is now holding me back from the LTE contract that I would like to take up once porting to prepaid .