extended bill which is paid

again I'm writing to telkom mobile as they called me saying i mus remove the complain clearly they did not do that pleas south africans the ladies they rude they drop the phone nu-debt guy also was very rude this happened on 05/12/2015 also my bill is on thousands for what i don't now take this up they ********ting me now I'm ****ed off i was at the store for upgrade they told me that i owe R449 which was deducted from me sinegugu ntshangase refuse to help me