explora deal

I was offered the explora promotion. I was told that i would be paying R585 per month. However, when my account came, they billed me R719. We went to the Telkom shop to enquire and the lady emailed her manager to try and get hold of the phone call recording and then she will get back to us. She never got back. We returned, and she informed me that they listened to the recording and i was informed that the line rental was excluded. I phoned the call centre in Durban, and spoke to Sanele, who called me regarding the promotion. She admitted that she did not inform me. I spoke to her manager, Nicolene, who said she would listen to the recording and get back to me. She never got back to me. I phoned her yesterday, and she said she CANNOT find the recording. According to the Consumer Protection Act, the advertised price is the price that needs to be payed. So i refuse to pay R719 p/m or any cancellation fee. I tried phoning them this morning, but have been unable to get through. Poor service received from call centre and shop in walmer park! Staff members are very unhelpful and *************.