Exploitation of clients!

I noticed an increase on my Telkom bill in the month of July, looked at the full statement and noticed that there was something called WASP services billed on my account, it was for the amount of between R60.00 and R70.00. I paid no mind to it and thought its probably some increase or the other. Yesterday i received my August bill and notice a big jump in this WASP service thing and I now have to pay them R231.00 plus my normal subscription of R620.00. I called the call center and the lady on the other end told me that i have accepted or clicked on a link that is why i am now subscribed to the WASP service. I told her that i have a LTE router the landline is not plugged into it and my cellphone is not linked to the device as i am using a different service provider for my cellphone. The lady went on insisting that I had subscribed to this service and I must just pay it. I asked her but how do i cancel it she said i must call 31050.... The number does not work, went online to try and find alternative numbers and they too do not work. The only number that works is 10210 and they do not transfer you they give you a number to call instead, and those numbers does not work.

I feel this is a cruel way of exploiting clients by just telling them that they subscribed to something when they haven't. It is just to easy for a service provider to blame it on the client and the client must continue paying for services they do not require, want or use.

I hope that someone will contact me through this platform because getting hold of Telkom is impossible!