EXPLOITATION

unauthorized debits on account from debt collectors Telkom contract number: ***

ID number: *** 084

Contact number: *** / ***

Good day

Can someone please contact me urgently.

My Telkom debit order for the 30/05/2021 was unpaid, I called Telkom to get the banking details and explained to the lady that I will be making an EFT payment into the account.

On the 15/06/2021 Telkom had their debit collectors debit an amount of R198 from my account which was also returned, THIS HAPPENED WITHOUT ANYONE CALLING ME OR INFORMING ME OF THE DEBIT FOR ME TO ENSURE THAT THERE WERE FUNDS IN MY ACCOUNT.

Today again 18/06/2021 the debit order runs off my account this time successfully. AGAIN MY ACCOUNT WAS DEBITED WITHOUT MY PERMISSION.

MY COMPLAINT AGAINST TELKOM, IS FOR THE AMOUNT WAS DEBITED WITHOUT MY CONCENT WHICH IS DOUBLE MY INSTALMENT WHICH IS R99, THE ACTUAL AMOUNT DEBITED NOW IS R198.

AND, AFTER CALLING TELKOM MOBILE AND SPEAKING TO A CONSULTANT WHO CONFIRMED THAT TELKOM IS GOING TO CHARGE ME AN ADDITIONAL R202.70 FOR A RETURNED DEBIT ORDER???? I ALREADY PAY RETURNED DEBIT ORDER CHARGES ON MY BANK ACCOUNT.

That is unacceptable, I will not accept this because I am already paying returned debit order fees on my account for the debit order on the 30/05/2021 and for the unauthorized debit order on the R15/06/2021.

MY QUESTION IS, WHY DID TELKOM HAVE THEIR DEBIT COLLECTORS DEBIT MY ACCOUNT WITHOUT MY PERMISSION. IF THE CONSULTANT HAD TO CONTACT ME I WOULD HAVE MADE AN EFT TO TELKOM, AND PAID MY CONTACT AMOUNT FOR R99.

I REFUSE TO PAY R198 WHICH IS DOUBLE AND THEN 202.70 FOR AN UNPAID DEBIT ORDER AS WELL. I ALREADY INCURED DEBIT ORDER CHARGES WITH MY BANK.

TELKOM THIS IS EXPLOITATION, SHAME ON YOU!!!!!!!!!!!!!!!