JM
Jekkie M
1 reviews | Active since Apr 2017
01 Apr 2017, 22:12
Expiring Contract Cancellation
<p>I have two contracts expiring on the 06th of April 2017 & i opted not to renew. On the 1st of March i sent a cancellation form & i got the acknowledgement email stating that my order was processed <span style="color: black;">(Order ********** 32A).</span> Today i am surprised to be told that Telkom never received anything from me & i am told to log a new call & get a reference number. </p> <p> </p> <p>This is ****py service from Telkom & i wont ever take any contract with you. I wont send another cancellation form as i have a proof of your acknowledgement email. </p> <p> </p>
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Replies (3)
Telkom's replyOfficial
02 Apr 2017, 12:01Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply02 Apr 2017, 12:01
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
03 Apr 2017, 14:57Good Day Jekkie,
Kindly note that we have escalated your query to our cancellation team to follow up and assist. Your case number is ***5.
Regards
Tsebo
Best regards,
Telkom's reply03 Apr 2017, 14:57
Official
Good Day Jekkie,
Kindly note that we have escalated your query to our cancellation team to follow up and assist. Your case number is ***5.
Regards
Tsebo
Best regards,
JM
Jekkie M's updateReviewer Update
05 Apr 2017, 14:45The contract is ending in few hours & i still haven't received any communication from Telkom. I GUESS YOU DON'T GIVE A **** ABOUT YOUR CLIENTS, FOR AS LONG AS YOU COLLECT PREMIUMS. BY the way I still have two more contracts expiring in August & trust me you have lost a client. It will be the end of my dealings with you.
JM
Jekkie M's update05 Apr 2017, 14:45
Reviewer Update
The contract is ending in few hours & i still haven't received any communication from Telkom. I GUESS YOU DON'T GIVE A **** ABOUT YOUR CLIENTS, FOR AS LONG AS YOU COLLECT PREMIUMS. BY the way I still have two more contracts expiring in August & trust me you have lost a client. It will be the end of my dealings with you.