Expired Contract

My contract expired in February 2015 and I sent a request for the contract cancellation.I contacted the call centre this morning after holding for one hour and they still could not help me.I don't understand why are they taking money from my account if the contract was never renewed.I have not being using their services for the past two year because my number was sent on collection in error from their side.Apparently Telkom does not have a complaints Department or the Legal Department ,that is according Mbali Enhle who confirmed with her supervisor Noluthando Sishi.<br> <br> I would like someone from Telkom to contact me as soon as possible.