Expired contract

<p>My contract expired a while back , I went to Telkom cresta filled the form and submitted my ID,i was told cancellation consultant will call me ,such never happened,the contract is now forced to me on month to month basis,i complained on Facebook inboxing Telkom but everyday is same response we have escalated your enquiry.why must it take a day to sign up a contract and 4 months to cancel a contract with Telkom? </p>