expired contract

<p>I have waited for feedback from your department for weeks. I did everything as requested but I am not getting any assistance from Telkom as my service provider. I was told to send the cancellation a month in advance before the end date of my contract which was 24 May 2016. I have called the call center (180) multiple times and also had a chat with your agents on the website but still to no avail. Every time I call I am told different stories. The fact that my account is suspended is irrelevant. I have paid the required amount last week already. All I need is for Telkom to cancel my contract and cancel my number as well. I am really disheartened by the level of poor service and misinformation I have received this past few weeks. Your department did not even acknowledge receipt of my email, no communication whatsoever. Kindly action my request urgently as I have done my part</p> <p> </p> <p>I have waited for feedback from your department for weeks. I did everything as requested but I am not getting any assistance from Telkom as my service provider. I was told to send the cancellation a month in advance before the end date of my contract which was 24 May 2016. I have called the call center (180) multiple times and also had a chat with your agents on the website but still to no avail. Every time I call I am told different stories. The fact that my account is suspended is irrelevant. I have paid the required amount last week already. All I need is for Telkom to cancel my contract and cancel my number as well. I am really disheartened by the level of poor service and misinformation I have received this past few weeks. Your department did not even acknowledge receipt of my email, no communication whatsoever.</p> <p> </p> <p> </p>