1 reviews | Active since Dec 2015
Expired Contract
I've been a client for Telkom Mobile for years back when it was still called 8ta. My contract expired before and I was told if I don't fill out a cancellation form and submit it at nearest shop my contract will not be cancelled and in fact it will turn into a month to month and I will be built the same amount I had been paying for.I have had my last and latest contract for R 117 per month and even thou numerous attempts of trying to upgrade I was turned down because if being unemployed.even thou I have been paying all these contracts being unemployed and have not missed a payment for 3 years . I decided to leave my contract and not cancel it as I would not be able to get another contract elsewhere.I understood that I will be charged my normal R117 till I request a cancellation by filling out the cancellation form.Today I received my statement via email and was confused due to different amount on it.i called in.i was told me that if I don't cancel my contract after 25th month I will be charged the normal amount for the contract which included extra fees amounting to R 488.57 per month. I am still confused as No Where in the terms and agreements does it say this!! Day light *******
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196613.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM196613.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
