Experts at failure

I have moved to a new place in May 2018, I requested for my line to be disconnected and transferred to my new address on the 1st of June.

We are now in the month of JULY and I am still waiting for this so called " SERVICE PROVIDER" to come and reinstall my internet line in my new place.

Yet, they have NOT failed to debit my account.

I have now paid for the month of June & July for a service which I have NOT been using. I was told that the sales department will get a hold me within 21 working days of my call to refund, well I am still waiting for that call.

I tried canceling my line, was told to go onto the website and cancel it. Which i did, no one contacted me.

I called them this AM and get told that they are offline. How are they still in business is beyond me!!