Expensive and bad service continues

My internet was down more than 30 times in September and more than 60 hours during day/evening in Oct. Mr Duivenbooden (Mr D) as manager for DTDC in Telkom has done little to assist me to resolve the faulty line, and as a result are my liabilites at R35 000 for Oct. Mr D said several times that he had solved the problems. Then it goes some days and my internet is disconnected. I was also without internet more than 10 hours 1 Nov, and mails was then also not received/sent for hours. <br> <br> It's a shame based on my economical losses. Mr D wrote 19 Oct: I understand your frustration, but be assured that i will stay on this until we can get all your problems resolved.Internet was still down 3 times 19th Oct and 7 hours 20 Oct. Despite, all this did I have to pay more than double for my slow line to Telkom for Oct. R1249 for a defaulted line at max 6mbps is outrages and unacceptable. It is greed to claim so much when it was down several days. I should have received compensation from Telkom. <br> <br> Telkom punish me by doubling the subscription Services. Customers satisfaction is still only talk. Please walk the talk and stop ignoring your customers. I still await Mr D respond, despite my 21 mails.