Expectations for good service.

Hi,

Just wanted to get something really sad out there, i've been in contract with Telkom for about 6-7 months and not once have i struggled for help i've had two faults in the past and both was solved literally on the same day i logged the fault a techie from openserve gave me a call i rushed home from work and they sorted it out.

I've only praised you guys so much the last few months for your services, even a week ago a got you a new customer.

But on friday 4PM my ADSL line went completely off , i logged a fault after holding for about 30mins (On Saterday 8AM), i got a sms that said the fault has been logged... since then i heard nothing, I have proof of my previous faults that within 20mins my fault was already with the technicians now i've called telkom again, then the lady told me it takes up to 48 hours i mean really??? The previous times it was between 20mins and 2 hours.