Expect me to accept a 2nd hand phone after new pho

I signed cell phone contract 28 Mar 14. I was charged for 2 handsets for 28 days without even a sim card, only activated on the 1 Apr14. Discount refused. <br> Requesting a discount for not having the telephones now whilst I have problems with the instrument, it was denied by SMS that I do not qualify as the phones have been booked in for repairs.<br> The package (2 x Huawei phones on one contract). Both phones became faulty 2 days apart.<br> Both phones returned 10 Jun14 for repairs.<br> I was told it would take 14 days, got one phone back 10 Sept, with parts missing. Got the other phone back 2 weeks ago &amp