SM
Siya M

1 reviews | Active since May 2010

04 Aug 2015, 17:07

EXORBITANT CHARGES

On July 7 I bought a Telkom 3G modem and 2GB of data. I used it that night to only check emails and went to the Unisa website. I was floored when the next morning I discovered I had no more data. I have been using MTN for the last two years during that time I worked as a journalist, meaning I did lots of research online. But on MTN 3GB of data would last me a month and probably roll over. So it was surprising how on Telkom I could suddenly go through 2GB in a matter of few hours. <br> The other day when I had left the modem plugged into my laptop with NO website open, I returned to find that I had lost 498 MB of data within 12 minutes, just because I left it idle. It explains a great deal of what happened last month and I feel like Telkom is robbing people blind- whatever it is they are doing to consume data quite so fast- IT IS WRONG. In fact ICASA should investigate and stop them. Data that I have paid for cannot just evaporate like that without me using it. That is ****************

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Replies (1)
Telkom
Telkom's reply04 Aug 2015, 19:59
Official
Hello Siyavm,

This matter has been investigated and we have not found any network issues, however we will look at your number to check for any anomalies :).

Siya be kind to send a confirmation of your affected number to ***!

The Social Media Ref is SM131584

Kind Regards
Linda
Telkom Social Media Team

Best regards,