Existing webdomain problems

We sent an email on 28/09/2015 to [Email Removed] with regards to problems that we are having with our existing domain [URL Removed] we updated our webpage and when we wanted to publish it the current platform didn't want to accept the new webpage. The reference for that email request is [URL Removed]<br> We received a response from Gregory Chetty via Hostmaster who advised us that our current web platform is outdated for the website and that we had to complete a document for this to be updated, we have done so on 01/10/2015.<br> I've received confirmation on 06/10/2015 from Gregory Chetty via Hostmaster that the request was processed and that I will receive my new ftp details shortly, but to date I have received nothing and after sending numerous emails are not getting further feedback or assistance.<br> We also contacted the call centres: 10210 and ***, but they just advise that there is nothing that they can do about it and that we can only communicate via the email address as stated above.In the meantime we are losing valuable business because we are not able to publish the old or new website and have thus far not received any further assistance from Telkom