Exisitng number ignored on contract

Don't take a contract with Telkom out with the idea of keeping your number. I'm waiting now a couple of days after being promised my contract will activate on my exisiting prepaid Telkom number. I'm still waiting. been to three different stores hoping i would get somone comptent. Called the call centre daily and spamming the chat team for assistance. The Facebook team ignored me immediately after discovering the difficulty of my queryso no one wants do this simple request. Simply port my existing prepaid number to my contract. I don't need two numbers.