Exhausting change of events/service!

<p>On Sunday 16/07 I went to Telkom Bayside to get a new device.That process went smooth up until I requested that my existing Telkom prepaid number gets moved to the new contract.I thought that this will be simple enough clearly not.Instead the consultant did a port in request (assuming that my existing 082 number is Vodacom).I went back to the store on Monday to have this corrected cause it was not even supposed to have happened.I was told it will be sorted the next day being Tuesday.On Wednesday I got a call from the consultant that the sim swap will happen on Thursday.I went back to Bayside again!!!!I got helped by another consultant Jarred who admitted that the nothing has been done to date.Apparently the case was marked as resolved.So by then my prepaid number was deactived.I couldn't receive any calls or texts.So I was I told by Friday my sim swap will be sorted.The consultant gave me his email address to send him a remainder email on Friday morning.I again being the client had to send the consultant a reminder email to deal with my case.The consultant rep**** and said that he will follow up with the technical team.To date my prepaid number has been deactivated and when people try and call me it says number doesn't exist.So instead of doing a sim swap they deactivated my number.You can imagine my frustration to date.The same consultant who said He will be responsive via email will help me sort my matter out.His only rep**** to the first email I sent and all my follow ups he simply doesn't reply.Right now my number that my friends and family have and normally reach me on.Is not working!!!!!No one can reach me!My number has been deactivated not what I requested.A Simple request to do a sim swap resulted to my number being deactivated.Im beyond frustrated and to date no one is able to help me all I get told is to wait for another day to see if "the sim swap has been successful ".Its getting exhausting now and has caused an inconvenience to me.</p> <p> </p> <p>I need solutions now not another run around!!!</p>