Exhausted and Fustrated by an account I didnt even apply for

I reported to Telkom that I did not open a Telkom account with them, I was told to do an affidavit , proof of address and send my Id copy to them , the case was opened on the 21st of December, to date no one has called me, I went to the branch on the 14/01/2019 whereby I was told the ***** department is busy with the investigations, 16/01/2019,d/o went through my account , I went to the Branch whereby I called the customer line.I was told that my case was routed to the wrong ***** Department ..what's iiritating the d/o order seems to go theough my account every second month .I dont understand how they operate , an account has not been paid and no one has bothered to contact me.