Exhausted and frustrated! Have been waiting for 4 weeks! Fund Taken, No Phone. Please HELP ME Telkom!!

I app**** (telephonically) for a mobile freeme contract on 25 July 2018, the debit order went off my account on 31 July 2018, and the application was approved. I was told (7 August 2018) that I can expect the delivery company to contact me within 48 hours.

To-date, no-one has contacted me to confirm delivery and I have not received delivery. This is terribly frustrating as funds have been deducted from my account, and I am, in essence, paying for something that I do not have. I have spent an exhaustive amount of time and energy contacting Telkom (call centre, online contact, Telkom direct store) over the past 4 weeks, but it has been to no avail. Can anyone please help me!?! I am trying to give Telkom a change, but they are making it extremely difficult.