Exhausted

My issue is over a year old. I took out a fibre contract - verbal. I take notes during such calls and have details of two offers that were discussed. I opted for the uncapped (with an actual limit of 450 GB) service at 10 MBs and noted that it came with a modem and range extender. I do not know why I would write down "range extender" if it were not part of the package.

I won't go into the detail of how dissicult it was to get the line installed and the numerous calls, issues and delays. When it was installed I asked the installer where the range extender was. He said that Telkom sent it directly, he only had a modem for installation.

I have called the 10213 number repeatedly since March last year. I have spoken to Nomfunfu, Xolani, Chobeka, Nomhla and others. The creator of the order was Raeesa. The team leader is Thabiso - who is impossible to reach and never returns a call.

My last call to Nomhla - which took an hour - (1 Augsut 9.07am) battled to get that it was the range extender not the modem / line that I needed. She said that with her team leader Ayanda, that they would get back to me once they had heard the call recording.

I landed up being sent a package though! They had packed the wrong thing into the box - order number ********** 24 date: 8/11/2017. It contained a Samsung 8! No range extender. The waybill said "Huawei_HG532F" - which I have googled and note that it is a "modem"!

Rachel called a day or two after delivery to check if I had received the wrong thing ( ********** ). I indicated that I had received a cell phone. She said that she would come back to me to sort it out. Fortunately I took down her number. I have called the nuber (why should I call and waste my time to sort out their error and their "missing" cell phone! Also I said that until my range extender arrived, I would not release the phone for collection). I have now spoken to "Comfort" on 20/11/2017, 12/2/2018 (left message to call back), 7/3/2018 (waited on hold for 10 minutes) and today 12/3/2018, where he indicated that he can do nothing further and that I must start again with main Telkom. No contacts, no phone number to call. Just start again.

I have been unable to obtain a recording, depsite numerous requests and attempts. The call centre merely says they will request it, but cannot retrieve it themselves. This is I am sure against verbal contracting regulations. Telkom appear not to be sufficiently competent to undertake verbal contracts. I am sure that their behaviour violates the Consumer Protection Act.

I left Telkom a long time ago and only came back due to the need for fibre. I knew it would not be a great experience.

I am posting this here in the hopes that somebody from Telkom is actually competent enough to give the customer what they said that they were going to give them!