Excuses poor service delivary

<p>So i app**** for the 10mb uncapped ADSL line. Had to phone customer service to find out when technision will install no sms nothing i had to phone. I recieved said information after enquiring date of installment 29/12/16.</p> <p>So i decided to query when the techision will be on my premises for said installment. Then shockingly i was informed that my date was changed, with out informing me verbally or even electronically, his was mentioned by costomer care consultant. I would recieve a call around 15:00 nothing happenend. So i called them once again. Shockingly all of the sudden problem at the exchange now. So i spoke to a supervisor if he was one i wont know, but said at 16:30 there will be a solution. It is now 16:25 no nothing yet, but i have to be happy when it does get installed and the payment made for the month. All i want is that the installation take place where they find a techision it is not my problem todat still, and i will escalate this issue higher if i get dropped during a call again, very desturbing when stuff like this happens.</p>