Excuses excuses excuses

I ordered a phone line from telkom on the 4th of August 2015. I received sms messages from telkom that my order is ready and and that my order number is 235105. They also confirmed my email address and cell phone number. I called the head of telkom in my town 3 times and even went to his office to find out what the problem is so he said to me someone is not doing their work and he said that he will sort it out. Well it is the 14th of August today and i called him again and he answered and said i must hold on for him and i was waiting and he was talking to someone else in his office letting me hold for such a long time till i hang up in the end. I think telkom is doing this because they are the only one in south africa and have the monopoly thats why their service is so bad. Hope the idols doesn't experience what i am experiencing as telkom are the sponsor for idols. Seems to me i must cancel my order and do it some other way. If anyone can help me please do so.