excuses, excuses , A+ incompetence

Since moving to mobile, Telkom doesn't care about landline users anymore. The line is always faulty, never lasts a month but still charge service fees. Have reported faulty landline over a month now and no communication whatsoever (seems to be a habit), and line still down, when you call they have excuses all the time and will never give you time frame when YOUR problem will be solved, they always want to share their problems with you, I am not your the******, I don't care about your problems that's not what we pay for. Give us proper service or close all landline departments.