Excuses after excuses

On Monday 11th op April '16 my wife's phone got ******... i immediately reported it to the applicable department which gave me very good responce within 5min actually... however... i made my way to the Local Branch in Boardwalk Richards Bay.. i spoke to one of the sales persons there regarding a New ADD ON phone on my existing up to date account for almost 3 years. The gentleman proceded to start the add on and there was some kind of error.. he gave me 2 choices... either open a whole new account going the route of all the payslips bank statements etc etc OR they will contact head office and sort the problem out... i told them to contact them as i dont have the time to obtain all the paperwork.. NEEDLEES to say is almost two weeks later with NO RESPONSE FROM HEAD OFFICE... I went to the branch 4 times already waiting in LONG Queues just to hear... \Uuhm we still waiting for I.T Department\" or \"My Manager is on the line with then because she has the same Problem on her Account\" or \" we unfortunately haven't heard of The I.T Guys yet\"... This Is ********...Telkom is very Quick to take but when it comes to providing Good Customer service they are way behind.. SORT YOUR **** OUT FAST!!"