Excuses

I am now at the end of my tether. I have been trying since the 28 Nov last year to get my line moved to a new address. I sit with the cell phone for 20 to 30 minutes before it even gets answered. Then comes all the 20 questions for verification only to be told some lame damned excuse as to why it has not been done! For Pete's sake how can it take this long when during the first call I was told 7 to 14 days. I honestly don't know who to get in touch with to get this solved, can someone out there help!