Excuse after excuse

In December I ordered an ADSL line and advised Telkom i have taken the 04th January off as i was told it was a full day appointment. I recieved the sms confirming the date twice and on the day recieved an sms advising a technician was dispatched for my line to be installed. NO one called or arrived at my place and when i called i was informed there was a problem with the server box. I called again o the 06th January and was advised the connection was fixed and they will install it on the 11th ( today). I recieved the sms confirming the installation again for today, and now i just called telkom again today and was told by Sibosiso that the technician was having a problem with the server box which was told to be fixed already on the 06th??? Why is it you so quick to take my money but always have excuses with your service.<br> ***