Excruciatingly bad service from telkom

Telkom continues to set the bar to unprecedented lows. Almost exactly 1 month after Keagan sent me the usual cut and paste response to my initial complaint on Hellopeter (the bs where they say they are sorry and that they will call me back), I am yet to receive that call. If ever you need to know what a customer should not be treated like this is the perfect example. Within the space of 2 months, this is how Telkom treated me:

1. On May 2nd 2018 at 08:09, I call in to change my bank details and debit order date from the 25th to the 20th. On a recorded line, the agent assures me that he has done exactly that and starting on May 20th the debit order will go off from my new account. Turns out he ****, because the debit order went off from my old account and on the same day it went off previously 25th.

2. On May 28th, June 19th, June 24th and June 28th Telkom sends me sms'es threatening to suspend my service, list me at the credit bureau and have attorneys call me. WHY... because they didn't do as they promised on the recorded line.

3. On May 25th Telkom deducts R634.65 from my old account, then again on June 2nd, for the same amount they deduct from my old account AGAIN after they told me on the recorded line that they changed my details. Then on June 15th, they deduct an amount of R1472 on the new account, needless to say the amount reversed as there was no money in my account. Whats shocking is that they deducted money from my account without my consent, I did not give them permission to do this so I'm very sure this is *******. What I found really sickening is that in their quest to get their money, they are willing to go to extreme lengths. They would leave behind a trail of destruction, because not only are they sabotaging my name at the credit bureau, but the banks are charging me for all the reversal fees.

4. Today 10 July 2018, they suspended my account even though they deducted the money from my account 3 weeks ago. When I called in to ask why my account was suspended, I was just told sorry and my service will resume within 24 hours, I'm so confident this is another lie, I'm willing to bet on it.

In addition to the above, Telkom has also told me they have no record of the call that took place on May 2nd. In other words that basically means the call never took place. Fortunately the date, time and length of the call is in my call log and I took a screen shot of it so they cant deny that the call ever took place. They also promised several times to call me yet they never do. The only time someone called me was because I laid a complaint with ICASA. I'm still waiting for the follow up call though which I was promised on July 5th. It is very frustrating having to deal with retards incapable of grasping simple and reasonable expectations. Not only is the service putrid, but when they sent me the sms to inform me that they suspended my service, the unprofessional spelling in the message confirmed that I was dealing with imbeciles. For a company to say "plse" instead of "please" shows the calibre of professionalism.