Exchange request

I have never experienced such terrible service in my entire life until TELKOM. Sunday 20 September 2020 I upgraded my mobile contract. Today 21 September 2020 I went to exchange the phone due to my type of work. As I need an iPhone 11Xpro max and not the 11pro that I was given. They refused to exchange the phone giving me all the reasons in the world that did not make sense at all. I did not even use the phone at all. And this exchange request was within 7days, in fact less than 48hrs. I requested to even rather cancel the contract with immediate effect and I was told I will need to pay a penalty fee of R800 and pay the entire phone cost of R27 000. I was so helpless, I just burst into tears. The service I received was so bad, I even regret ever choosing Telkom from the beginning. I will not be treated like this, and definitely will be taking further. I will not rest. After being so loyay to this network for so long and this is how I was treated.