exchange of garenteed phone

I AM SICK AND TIRED OF TELCOMS BAD CUSTEMER SERVICE.I BOUGHT A NEW PLATINUM VP2 CELLPHONE ON 14 APRIL AT TELKOM MALL AT REDS. AFTER 2 MONTHS THE PHONE BROKE. THE SIM DID NOT CONNECT AND I TOOK IT TO THEIR REPAIR SERVICE . AFTER 3 MONTHS STRUGGELING THEY GAVE ME A NEW PHONE BECAUSE IT COULD NOT BE FIX. AFTER 2 MONTHS SAME PROBLEM SIM DOES NOT MAKE CONTACT. MY WIFE TOOK IT TO TELKOM MALL AT REDS. MIS CHARMAINE KONAPI TOLD HER SHE CANT REPLACE THE PHONE BECAUSE THEY DONT KEEP CHEAP PHONES AT TELKOM. SHE TOLD HER SHE WILL PHONE HER BACK. WHICH NEVER NEVER EVER HAPPEN. I AM WAITING 6 WEEKS NOW FOR HER RESPONSE. AND I ALREADY SENT COMPLAINS TO TELKOM CUSTOMER SERVICE AND ALSO NO RESPONSE. ALL I WANT IS MY MONEY BACK PLEASE.