SH
Stephen H
1 reviews | Active since Mar 2009
13 Dec 2015, 21:08
Exchange Issues
Telkom are the first poeple to complain when you're late with payment and then still charge you R400 just to click a tick-box for reconnection. But when they don't come to the party then you can't claim lost service income from them. I've raised this issue before about my ISP (Axxess) and they say it is Telkom's exchange. My 4Mbps line keeps re-synching down to absurd speeds (currently 672kbps). This is truly unacceptable!
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Telkom's replyOfficial
14 Dec 2015, 04:04Hello holtzhausensm83,
Thank you for contacting us.
Be assured that our technical team will look into your line with further investigation and provide resolution to your complaint.
We do apologise for the service.
Your social media ref: SM177970.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for contacting us.
Be assured that our technical team will look into your line with further investigation and provide resolution to your complaint.
We do apologise for the service.
Your social media ref: SM177970.
Regards,
Boitumelo
Telkom Social Media Team
Best regards,
Telkom's reply14 Dec 2015, 04:04
Official
Hello holtzhausensm83,
Thank you for contacting us.
Be assured that our technical team will look into your line with further investigation and provide resolution to your complaint.
We do apologise for the service.
Your social media ref: SM177970.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for contacting us.
Be assured that our technical team will look into your line with further investigation and provide resolution to your complaint.
We do apologise for the service.
Your social media ref: SM177970.
Regards,
Boitumelo
Telkom Social Media Team
Best regards,