"Exchange full and not planning on upgrade infrastructure" - Umhlanga Central!! JOKE!

<p>First we app**** online for a new Telkom line. We had not received a call back from any of the consultants to confirm our details. 2 weeks later we went into the Telkom store - A friendly lady put us on the phone with the relevant department. This lady was also helpful - She said she could not pick up our initial application and would need to start from scratch... which she did. She advised that someone would get back to us within the next 3 days and if no one does we are to call for an update. We did not recevie a call so decided to call the centre - We waited on the line for 30 minutes before being told that the exchange in our area was full and that they were not planning on extending it this year!!! This has affected business as I work from home!!! I now have to seek a much more costly route. This is unacceptable! I reside in Umhlanga of which there are multple buildings and shopping centre being built - Do they too not get a line? I think not. I am highly disappointed </p>