CE
Chantal E
1 reviews | Active since Nov 2015
05 Nov 2015, 09:13
Excessive Prorata Fee whic no one comes back to me
I took out a new contract with Telkom and received my phone on the 27th of August - I understood that I would be charged a prorata fee for the month but was charge R230 for the 5 days on a R329 pm contract. I phoned the call centre spke to Ntando Nzama who said only the branch that I took it out with can reverse it. I have emailed them on 2 occasions to no avail. can you kindly assist
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Telkom's replyOfficial
05 Nov 2015, 09:54Hello ChantalEagar,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM164633
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM164633
Kind Regards
Zulfah
Telkom Social Media Team
Telkom's reply05 Nov 2015, 09:54
Official
Hello ChantalEagar,
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM164633
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM164633
Kind Regards
Zulfah
Telkom Social Media Team